Sterling Asset Solutions Limited (CRN 06674741) and HS Asset Finance Limited (CRN 06701151) (hereafter referred to as Sterling Asset Solutions) are Authorised & Regulated by the Financial Conduct Authority.
Our Terms of Business that follow explain how Sterling Asset Solutions conducts its business, what you can expect from us and the details of any financial commitment should you choose to make one whilst using our services.
Our Customer Promise:
Sterling Asset Solutions and its representatives take great care in ensuring you are provided with the best customer service & we aim to deal with your enquiry promptly and professionally, with best advice being of the utmost importance to your enquiry.
We aim to ensure any questions you have throughout your enquiry are answered with accuracy and total transparency to the best of our knowledge and any issues or queries are dealt with to your complete satisfaction.
Our Service:
Sterling Asset Solutions has been trading since 2008. We utilise our long-standing experience within the Banking and Finance sector to match your individual asset finance requirements to a product choice that we believe is right for you, sourced from an extensive panel of some of the UK’s major lenders. Financial products we offer are Hire Purchase; Lease Purchase; Operating Lease; Finance Lease and Commercial Loan products.
You will pay no fee or commission to Sterling Asset Solutions for using our services. The lender who provides the asset finance meeting your requirements will pay us a commission for arranging the funding.
Before entering a Contract, we will provide you with Pre Contract Information and / or a detailed finance quotation detaining all terms / conditions and costs applicable to the facility.
Who Regulates Us:
Sterling Asset Solutions Ltd: Registered Office - Nutshell Cottage, Heather Lane, West Chiltington, West Sussex. RH20 2NZ. is Authorised & Regulated by the Financial Conduct Authority Under Licence Number: 678749
HS Asset Finance Ltd: Registered Office – Old School House, 780 Melton Road, Thurmaston, Leicester. LE4 8BD is Authorised & Regulated by the Financial Conduct Authority Interim Permission Number: 622036
Privacy:
Our Privacy Policy, as outlined below, is designed to help you understand how we collect, communicate and disclose, and make use of personal information.
- When collecting personal information we will identify the purposes for which information is being collected.
Information collected will be used solely for the intention of fulfilling those purposes as specified by us and for compatible purposes, unless we obtain the consent of the individual concerned or as required by law. - We will retain personal information only for as long as necessary for the fulfillment of those purposes.
- We will collect personal information by lawful and fair means.
- Personal data shall be adequate, relevant and not excessive in relation to the purposes for which it used.
- Personal data shall be accurate and, where necessary, kept up to date.
- We will use reasonable security safeguards to protect personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
Sterling Asset Solutions values the privacy of its customers and as such, the company and its representatives are committed to conducting business in accordance with these principles in order to protect the confidentiality of personal information.
Complaints Procedure:
At Sterling Asset Solutions, we strive to ensure you receive the best possible service. However, there is of course a possibility you may be unhappy with the service you receive from us. If this is the case, please:
Telephone; Email or Write to us immediately to list your concerns and we will listen to them carefully and respond with a view to reaching an amicable resolution.
Our Contact Details are:
Glen Newland - 07825 880484
Howard Squires - 07773 010008
Email : glen@sterlingassetsolutions.com
Email : howard@sterlingassetsolutions.com
Correspondence Addresses:
Glen Newland – Nutshell Cottage, Heather Lane, West Chiltington, West Sussex. RH20 2NZ
Howard Squires – 6 Excalibur Close, Leicester Forest East, Leicester.
LE3 3ET.
To view a full copy of our Complaints Policy and Procedures please click here
If following our subsequent investigation you remain unsatisfied, you may contact the Financial Ombudsman Service at:
Financial Ombudsman Service – Exchange Tower, London. E14 9SR.
Telephone - 0800 023 4507
Website – www.financial -ombudsman.org.uk
Email – complaint.info@financial-ombudsman.org.uk